November 18, 2016


Cancelling an order

If you wish to cancel or modify an order, you must advise as soon as possible. You may contact us via the ElfyShop Support Center. We will verify the status of your order and make any necessary changes without any charges.
We put a lot of effort into delivering our products rapidly as possible, so it may happen that your order has already been sent out when you contact us. After your order has been sent unfortunately it can no longer be cancelled.

ElfyShop reserves the right to refuse or cancel any order in cases where an account has an outstanding balance.

Forgot to add an item

I forgot to add an item to my order. Can I add it to my pending order or must I place a second order?
Unfortunately you are not able to add extra items to and order that has already been made. Please, place a second order.

Back orders

The item I want to buy is out of stock. Can I still place my order to ensure I can receive this item as soon as new stock arrives?
Unfortunately our system does not allow for the placing of back orders at present. We would encourage you to visit regularly as we always aim to replenish depleted stock as soon as we can.

Can I track the progress of my order?

Unfortunately our system does not allow for the track of the progress at present. We hope soon we will have this app also.

Placing an order

You can search for items by entering a few words into the search box, and we’ll show you all the matching results. To browse by a category, select a product category from the drop-down menu next to Search and click Go.
The only information we have about a particular item is what we display on the product detail page for that item. Details usually include customer reviews, which can sometimes provide helpful information about content and product compatibility.

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